Last updated: 20 October 2026. This privacy policy explains how Scottish Energy Efficiency — East Lothian ("we", "us") handles your personal data when you contact us or request a quote through this website. We are committed to protecting your privacy and being transparent about how we use your information. This policy applies to all pages on solarpanelseastlothian.co.uk and covers the information you provide when you fill in a quote form, call us, or otherwise interact with our website.
What we collect
When you submit a quote request through our website, we collect the following information:
- Your name, phone number, email address and postcode, so we can contact you about your enquiry.
- Details about your property type and what you are interested in — solar panels, battery storage, an EV charger, a heat pump, or a combination.
- Whether your enquiry is for a home, business, farm or rural property, so we can route your quote to the right team.
- For business, farm and rural leads: your business or farm name and property type (office, industrial, retail, hospitality, farm, estate, holiday let or other).
- Your consent to be contacted about your enquiry, recorded via the consent checkbox on our quote form.
- The page path on our website from which you submitted your enquiry, for our own analytics and lead tracking.
We do not collect sensitive personal data such as health information, racial or ethnic origin, or political opinions through this website. If you believe you have provided us with any such data inadvertently, please contact us and we will delete it.
How we use your data
We use your information to:
- Contact you about your quote request and arrange a no-obligation survey.
- Put you in touch with our MCS-certified installation partners so they can provide a proposal.
- Respond to any questions you ask us about solar panels, battery storage or EV charging in East Lothian.
- Keep a record of your enquiry in case you contact us again in the future.
- Improve our website and our service based on how visitors use it.
We do not use your data for automated decision-making or profiling. We do not sell your data to third parties. We do not send marketing communications unless you have explicitly requested them.
Who we share it with
We share your details with our MCS-certified installation partners so they can carry out your survey and provide a proposal. We may also use third-party services to process your enquiry — for example, form delivery services that route your quote request to our team, and CRM tools that help us manage your enquiry. These third parties process your data on our behalf and under our instructions, and they do not use it for their own purposes.
How long we keep it
We keep your data for as long as is necessary to handle your enquiry and any resulting installation. After that, we retain it for a reasonable period in case you contact us again, and then delete it in line with legal requirements. You can ask us to delete your data at any time by calling 0141 230 0198 or by emailing us. We will respond to your request within 30 days.
Your rights
Under data protection law, you have the right to:
- Access the personal data we hold about you.
- Correct any personal data that is inaccurate or incomplete.
- Delete your personal data, subject to certain exceptions.
- Restrict or object to our processing of your personal data.
- Receive a copy of your personal data in a portable format.
- Withdraw your consent to processing at any time.
To exercise any of these rights, contact us on 0141 230 0198. We will verify your identity before responding to your request.
Cookies
This website uses cookies. Essential cookies are on by default and keep the site functioning. Non-essential cookies are off by default. See our cookie policy for details.
Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend reviewing this page periodically.
Contact
Scottish Energy Efficiency · Main office: Unit 3 Prospect III, Prospect Business Centre, Dundee DD2 1TY · 0141 230 0198. Call 0141 230 0198.
Last updated: 20 October 2026